FAQ
| Standard Delivery (3-5 working days)
FREE |
How long will my products take to arrive?
Please note that the products listed will not be posted together in the same box, unless they are from the same seller.
As each product is sourced, and posted, from an independent small business, preparation and dispatch times will vary depending on the maker and the item ordered.
After your order has been dispatched, it should arrive within 3-5 working days. Please note that delivery times are estimates and may sometimes be longer due to factors outside our control.
What payment methods do you accept?
We accept all major credit and debit cards.
Can you deliver outside of the UK?
We currently offer delivery within the UK only.
Do you offer returns and refunds?
Items can be returned to the supplier (the independent business from which the product was purchased) within 28 days of delivery, provided they are unused, in good condition, and returned in their original packaging.
To initiate a return, you must notify us within 14 days of receiving your order. Once your return request has been approved, you will have a further 14 days to send the item back to the supplier. This means the returned item must be received by the supplier no later than 28 days after the original delivery date.
To request a return, please contact us via the form on our website within 14 days of receiving your order. When getting in touch, please include your order number and the email address used to place the order so that we can locate your purchase.
Do you cater for allergies (e.g food, skin)?
The Cotswold Box Company do not create any of the products included in our gift boxes. Products provided to us are produced by independent companies. If you have any allergies, food, drink, skin or otherwise, it is advisable to check directly with the product producer, a list of partners can be found on our partner section and products do have their own labels and consumer advice. The Cotswold Box Company will not assume any liability for adverse reactions to products consumed.